Our Service

Pre-Sales Service

Requirement Diagnosis: Free technical consultation is provided to customize barrel and screw solutions based on the customer's production materials (such as plastics and rubber), equipment model, and production capacity requirements.

Parameter Matching: Assistance is provided to confirm product specifications (diameter, aspect ratio, screw groove depth), and material selection (38CrMoAlA, duplex alloy, etc.).

Cost Calculation: Transparent quotes are provided, including estimated costs for product, shipping, and ongoing maintenance, to avoid hidden fees.

Post-Sales Service

Customization Adjustments: If customer requirements change, we will coordinate production adjustments within reasonable limits to ensure the product meets actual usage scenarios.

Logistics Support: We select the appropriate logistics provider (such as a dedicated large-scale shipping line) based on the customer's address and provide tracking information to ensure safe and timely delivery.

After-Sales Service

Installation Guidance: On-site technicians will assist with installation and commissioning as needed.

Warranty: Warranty provided according to the contract (usually 1-2 years).

Maintenance Support: Long-term maintenance advice (such as lubrication and cleaning methods) is provided. After-sales issues are responded to within 24 hours and solutions are provided within 48 hours.